August smtp error for OS X users in NUS (unable to send out emails): add domain name to your userid

I have been getting this error when trying to send out emails with my NUS account since 2am on Wednesday:

Microsoft Entourage

I called NUS IT Care and they say their engineers are working on it. They suggested a workaround which works: insert the domain name in the smtp settings. E.g. for Microsoft Entourage, this means going to Entourage > Account Settings… > Accounts > Edit Account (you can double-click the relevant account). to see this window.

Edit Account

Change receiving mail settings by adding the domain name to the userid like so:

  • for staff – “nusstf\userid”
  • for students – “nusstu\userid”.

My smtp settings will adopt these changes. This is because in the advanced sending options for “Sending Mail,” I have selected “Use same settings as receiving mail server”.

untitled

That worked for me.

There were other internet problems, like inability to use gmail and google docs, some said MSN was inaccessible. These seems to have since been fixed. NUS ITcare should have a twitter account, would be useful.

Advertisement

2 thoughts on “August smtp error for OS X users in NUS (unable to send out emails): add domain name to your userid

  1. Thank you very much for your clear instructions! I had the exact same problem and I was able to solve it very quickly using your guide. Thank you again.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s